Thanks, Mary, for joining us.
Yeah, absolutely.
I'm happy to be here.
GenAI
is so exciting.
There's so many new trends.
What are you most excited about?
Yeah, I mean, it's hard to pinpoint just one.
I feel like every single day if you read the headlines,
something new is emerging, applications for video,
applications for, you know, voice and audio.
But what I'm really seeing is it's expanding the horizons for
how companies and brands and individuals can use GenAI
to solve our day-to-day problems, friction points in
their jobs, friction points in their employees, you know
day-to-day and and friction points for consumers.
So what are the biggest pain points with the technology for
consumer leaders.
So we have a saying in BCG, it's the rule of 10/20/70, which is
anytime you're talking about AI or digital or technology, 10% of
unlocking value and solving for things is about you know the
algorithms or the actual data science.
20% is about the underlying technology and 70% is around how
you change ways of working and business process.
And I will tell you, talking with a lot of CEOs and CIOs and
CTOs right now, that 70% is the biggest pain point.
It's fine.
You can use the technology to do any myriad number of things, but
actually getting people to adopt it, to know how to change their
day-to-day ways of working to, you know, that's where the real
sticking point is, and it's what's keeping people from being
able to scale the technology, scale GenAI
or even traditional AI to truly unlock sustainable value.
Let's talk specifically about restaurants.
Is digital technology fundamentally changing
restaurants?
Yeah, it is and it has been.
This is not a new point in the journey.
Actually what you'll see is over the last decade or so, you've
had a march of digital technology, ecomm, changing the
way consumers can engage with brands and brands can engage
with consumers.
I think what we're seeing right now is that the continued march
forward of technology is allowing for innovations within
the four walls of the restaurant.
When you think about things like robotization or automation or
you think about enabling restaurant employees with a
GenAI-
empowered assistant to make their day-to-day jobs easier,
that's where you're starting to see now, this next wave of
technology disruption.
Okay, there's a lot to look out for. Mary, thanks for joining
us.
Of course.