WEBVTT 00:00:00.133 --> 00:00:02.966 Usually, companies go about making supply chains 00:00:02.966 --> 00:00:03.800 more resilient 00:00:04.133 --> 00:00:09.066 one of two ways: They make them more robust, putting in inventory buffers, 00:00:09.066 --> 00:00:13.200 having redundant capacity, or they make them more flexible and 00:00:13.200 --> 00:00:14.466 quicker to respond. 00:00:15.266 --> 00:00:18.100 Generally, what we've seen is the companies that 00:00:18.100 --> 00:00:22.600 emphasize the second approach -- acting faster, forecasting more effectively, 00:00:22.600 --> 00:00:26.633 and being more agile -- are more effective at coping with shocks than 00:00:26.633 --> 00:00:30.400 companies that build up big, robust buffers and excess capacity. 00:00:30.666 --> 00:00:34.100 And that's because it's so hard to know what type of shock will come. 00:00:34.533 --> 00:00:36.766 So ultimately, those who can respond faster are going to 00:00:36.766 --> 00:00:38.000 survive the shocks of tomorrow.