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<v Narrator>Wouldn't it be incredible</v>

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if you could see every possible outcome

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for all of your decisions before you decide?

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And particularly in this increasingly complex,

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ever-changing world

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where technology is moving at an unprecedented speed

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and consumers have almost infinite options,

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it would be a game changer.

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Unfortunately, that's not how traditional

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customer service tools work.

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With constantly changing demands, new products,

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offers, and regulations,

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there is a very real chance that operators

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become too busy or not busy enough.

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Managers become reactive rather than proactive.

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And customers get poor service, complain, and leave.

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With Reach,

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we don't need to accept this situation any longer.

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BCG Reach provides the vision, options, and value realization

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to help managers prepare for better customer service.

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Working together with BCG experts,

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Reach can help build the case for change.

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This helps leaders discover the best options

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for their situation

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from thousands of simulations,

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improving efficiency, effectiveness, customer satisfaction,

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and delivering a competitive advantage

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across a complex system.

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Only through experimentation and simulation

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can we prepare for the uncertain future.

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Backed by BCGs expertise and insight,

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Reach enables customer service leaders

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to see and plan better decisions for the future.

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It's time to Reach for the future of customer service.