Narrator: Wouldn't it be incredible
if you could see every possible outcome
for all of your decisions before you decide?
And particularly in this increasingly complex,
ever-changing world
where technology is moving at an unprecedented speed
and consumers have almost infinite options,
it would be a game changer.
Unfortunately, that's not how traditional
customer service tools work.
With constantly changing demands, new products,
offers, and regulations,
there is a very real chance that operators
become too busy or not busy enough.
Managers become reactive rather than proactive.
And customers get poor service, complain, and leave.
With Reach,
we don't need to accept this situation any longer.
BCG Reach provides the vision, options, and value realization
to help managers prepare for better customer service.
Working together with BCG experts,
Reach can help build the case for change.
This helps leaders discover the best options
for their situation
from thousands of simulations,
improving efficiency, effectiveness, customer satisfaction,
and delivering a competitive advantage
across a complex system.
Only through experimentation and simulation
can we prepare for the uncertain future.
Backed by BCGs expertise and insight,
Reach enables customer service leaders
to see and plan better decisions for the future.
It's time to Reach for the future of customer service.