WEBVTT

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<v Narrator>With surging data traffic,</v>

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advanced smartphones, and growing customer expectations,

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today's telcos must manage a set of important trade-offs.

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While striving for operational excellence,

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they must make significant investments in new technologies

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in order to enhance network quality and performance

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and deliver a premium customer experience.

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Telco Network Manager by BCG X

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offers a transformative approach

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to telecom network management,

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combining technical, financial, and customer insights

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to enable smarter customer-centered investment strategies

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while driving operational excellence.

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As one example of its many applications,

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let's see how Telco Network Manager optimizes CapEx

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using an intuitive three-step approach.

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First, it analyzes customer behavior

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and leverages historical data

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to identify how different customer groups will react

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to certain network conditions and experiences.

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Next, it uses AI to create a network digital twin

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to forecast future network status.

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Then teams can use the digital twin

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to simulate a range of network actions,

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calculate the upside and downside for each action,

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and create a prioritized plan based on impact and cost

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while aligning these insights

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with internal goals across the business.

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Telco Network Manager has already enabled

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more than 15 network providers globally to

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improve customer value by 2-4%,

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enhance customer experience

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through identifying commercial and network actions,

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grow network NPS,

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even amid CapEx or operational constraints,

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and drive up to 25% CapEx savings

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by optimizing network planning and automating processes.

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Telco Network Manager

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ensures that CapEx investment decisions

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and cost-efficiency measures

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both deliver ROI

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and always keep customer experience value top of mind.

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Elevate your growth and customer experience

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with Telco Network Manager by BCG X.