Hello everybody!
I'm really delighted,
to wish everyone
all the very best wishes
on BCG completing 25 years in India.
A large part of these 25 years
and I look back with a lot of pride,
and joy,
at the huge amount of impact
that we already have had
on Indian business and economy.
And in next 25 years,
I think we are going to make a very, very big impact
and that makes me really proud of
what we've been doing.
And I would like to narrate one story,
which stands out for me as a
representative of the kind of thing that
we all work so hard for.
We had the opportunity to work
with one of the most ambitious,
bold and visionary leaders
of banking industry
in the form of Mrs. Bhattacharya,
who was the first woman Chairperson,
of State Bank of India,
India's largest bank.
Until that time we used to always feel that
in public sector banking industry,
we cannot talk about HR.
In particular, we cannot talk about
performance management system of people
in the banks.
We all know, there have been a lot of stories around
state banking industry
is not at all customer oriented.
They don't care.
Service standards are very poor.
People are not measured,
and so on so forth and she gave us a challenge
that I would like everybody
and everybody means everybody,
including the clerks, sub staff,
to be measured on a weekly basis,
using technology
and they should not only be measured
against their targets,
but they should be measured against
other people like them in the bank
among the 3,00,000 people in the bank.
It was a huge challenge technologically,
but even bigger challenge culturally,
and we stood up for it.
We fought hard for three years,
and we managed to create
India's first example
of a state-owned banking industry,
trying to measure everybody
and everybody accepted it.
And it was a fantastic journey today that
really inspires us to do
and not to take no for an answer.
When it comes to accepting bold challenges
and the story inspires not just banks in India
but also many abroad.
I look back,
with great satisfaction
that we, in this platform,
as BCG are able to aim for phenomenal impact.
When we support
some of the pioneering bold ambitious leaders,
that's what our business is all about.
So, I really congratulate everybody at BCG,
for this fantastic sort of journey
and actually next 25 years
are for sure going to be even more exciting,
much bigger impact,
as the economy accelerates out of
the current problems but also
burst with energy
with a lot of innovation
that’s so pent up and latent.
All the best to everyone
for an exciting journey ahead.