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(gentle music)

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<v ->As a child, I always loved complex puzzles like this one,</v>

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and as I grew up, that turned into a love

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of theoretical mathematics and a PhD.

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But over the years, I've come to realize

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that the most interesting challenges

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aren't about wrapping your head around complexity.

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The most exciting challenges to me are finding ways

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to make something complex seem simple,

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and that's the main reason why I created

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Smart Banking AI by BCG X.

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Banks are hugely complex organizations.

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In theory, they are blessed with deeper, richer information

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about their customers and their needs,

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more than almost any other industry.

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But of course, things are complicated:

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fragmented data, legacy tech stacks,

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and siloed ways of working mean that banks often struggle

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to connect the dots that will turn this rich information

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into real insights and more personalized services.

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Smart Banking AI overcomes these challenges,

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bringing data sources into a single platform

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using tailored algorithms, machine learning,

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to create signals which guide and inform banker actions.

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For bankers, something fundamentally complex

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is now much simpler.

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Smart Banking AI implementations can directly improve

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both banker and customer satisfactions,

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drive bottom line impact,

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enhance risk management, and optimize compliance processes.

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Rolling out Smart Banking AI to a new client

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and their special set of complexities is always exciting,

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and the impact of taming those complexities

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never ceases to amaze me.

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Financial institutions using Smart Banking AI

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report cost reduction of 30% or more in key processes,

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significant sustained revenue uplift

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through more effective sales customer services,

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and a reduction in churn of over 15%.

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These improvements can take businesses to the next level.

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They can completely transform the business model

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of a payment company or the entire way

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in which a bank underwrites credit risk.

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Solving such problems is still what I love to do,

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and seeing the end results for our clients,

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well, I still feel a bit like a kid

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slotting that final piece off the puzzle into place.

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(gentle music)